Returns & Exchanges

At Genki, we stand behind our high-performance electronics with a 30-day satisfaction guarantee. If your gear isn't performing to your standards, we offer streamlined returns and exchanges to get you back to your tech-driven lifestyle.

Return Process

• 1.
  Initiate Your Request

  Log into your Genki account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.