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Frequently Asked Questions
How long does shipping take for Genki orders?▼
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor its progress.
What is your return policy for electronic items?▼
We offer a 30-day return policy. Items must be in their original packaging and include all accessories to be eligible for a full refund or exchange.
Which payment methods do you currently accept?▼
Genki accepts all major credit cards, PayPal, and Apple Pay. Our checkout process is fully encrypted to ensure your financial information remains secure and private.
How do you ensure the quality of your products?▼
Every device undergoes a rigorous multi-point inspection and testing process. We stand by our quality with a comprehensive one-year warranty on all Genki hardware purchases.
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